Privacy Policy

Crest Hill Clinic is committed to protecting the privacy of our patients and website visitors. This privacy policy explains how we collect, use, and share personal information that we may collect through the use of our website and our services.

Information We Collect

We may collect personal information that you provide to us through the use of our website or through your interactions with our practice, such as your name, contact information, medical history, and insurance information. We may also collect information about your use of our website, such as your IP address and browsing history.

How We Use Your Information

We use your personal information to provide you with the services you request, to communicate with you about your care, and to improve the quality of our services. We may also use your information for research and statistical analysis, as well as to comply with legal and regulatory requirements.

Sharing Your Information

We may share your personal information with third parties to provide you with our services, such as with insurance companies and other healthcare providers. We may also share your information with third parties for research and statistical analysis, as well as to comply with legal and regulatory requirements.

Website Form Submissions

When you submit a form on this website, such as a contact or appointment request, the information you provide (including your name, email address, phone number, and any details you enter in the message field) is sent to our staff by email through Resend (resend.com), a third-party email delivery service, so that we can respond to you. Our website is hosted and protected by Cloudflare, Inc., which provides our hosting, content delivery, and security infrastructure. To protect our forms from spam and automated abuse, we use Cloudflare Turnstile, a security check that processes limited technical information, such as your IP address, to confirm the request comes from a real person. These providers process this information only to deliver these services to us.

Please share only the information needed to contact us or request an appointment. Do not enter detailed medical history, diagnoses, or other sensitive health information into website form fields. We will collect any necessary health information directly and securely once you are in contact with the clinic.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of your personal information, and you acknowledge that you provide your personal information at your own risk.

Cookies

A cookie is a small data file that a website stores on your device when you visit it. This website uses Google Analytics (GA4) to understand how visitors find and use our site so that we can improve it. Google Analytics sets cookies that record information such as the pages you view, how you arrived at our site, and general device and approximate location data. We have configured it not to share data for advertising personalization, and we do not use it to collect your name, health information, or anything you type into our forms. When you first visit, a notice lets you decline these analytics cookies; if you decline, we turn Google Analytics off and clear its cookies. The site also sets cookies that are strictly necessary for core functions and form security, such as the bot-protection check on our contact form, and our embedded Google Maps location map may set its own cookies, controlled by Google. You can also change your browser settings to block or delete cookies, though this may affect certain features such as the map or the contact form.

Changes to This Privacy Policy

We reserve the right to change this privacy policy at any time. Any changes to this privacy policy will be posted on this page, and we encourage you to review this privacy policy periodically to stay informed about our collection, use, and sharing of personal information.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at cresthillclinic@gmail.com or (815) 439-2121.